Customer Service - Decal Junky

Shipping Information:

All decal orders are shipped United States Postal Service. Orders that total up to $10.00 are charged $2.60. Orders that total $10.01 up to 14.99 are charged a flat rate of $3.99 for first class postal orders. Orders that total $15.00 up to $149.99 are charged a flat rate postal Priority shipping $7.95. Orders that total $150.00 or more are charged a flat rate postal prirority $12.80. Express shipping options are offered during the check out process.

Decal orders are mailed out on Friday of every week, cutoff time is Wednesday at noon. Orders that are placed after noon on Wednesday will be scheduled to mail out the next Friday. If you need the decals sooner please let us know when you place the order. Toward the end of the order process you are presented with a box for special instructions, please type in the box the date that you need the decals and we will work with you to get the decals out at an earlier date. In addition to entering the notes on the order please send us an email with your request to make sure we receive it, otherwise your order will mail out as scheduled. We also offer express shipping options as stated above. Please allow a minimum of 10 business days for custom decal orders.

International Shipping:
Shipping charges in the catalog are for shipments within the United States. If the order requires additional shipping an email will be sent listing the shipping options for the order along with pricing. When a reply is received with your chosen shipping method the order will be processed and shipped. Decal Junky is not responsible for any delay in international shipments. After packages leave the United States we have no way of tracking them and cannot be held responsible for delays. A tracking number will be provided.

Check the Status of an Existing Order Placed:

To check the shipping status of an existing order you MUST include the order number in the subject line of all correspondence. 

Shipping Schedule: Decal orders are mailed out on Friday of every week. Cut off time is Wednesday at noon. Orders received after noon on Wednesday are scheduled to mail out the NEXT Friday.

NOTE: The exact time that the order was placed is printed on every order so please check  your order if you are unsure about the exact time that it was placed.

Shipping confirmations are sent to the email address on the order, the shipping confirmation contains the actual shipping date and a tracking number if applicable.

Shipping notifications are sent out on Thursday of every week. If you don't receive your shipping confirmation by Friday please check your spam folder before emailing.

Email shipping inquires with your order number in the subject line to Allison@decaljunky.com

 

Suggest Order Changes:

To suggest changes to an existing order all email inquires MUST include the order number in the subject line of the email. When the change request has been reviewed you will receive a reply stating that the changes have been received.

To suggest a change to an existing order with the order number in the subject line email Allison@decaljunky.com

For all other inquires please call our customer service Phone, Monday through Friday 9 a.m. to 5 p.m. Central Standard time 662-327-8916

Payment Options:
Decal Junky accepts most major credit cards through our online catalog and by phone. We also accept orders by regular mail with a check or money order. Simply follow the mail order instructions below. We also offer the option to check out using Paypal.

Mail Order Information

Decal Junky accepts decal orders by regular mail with a check or money order. To order by regular mail please add your items to the cart, then print the order and enclose a check or money order for the amount of the decals + shipping and mail to the mail order address below.

CUSTOM SIGNS DECAL JUNKY

240 THOMAS CIRCLE

COLUMBUS, MS 39705-2864

        Phone Orders:

To place your decal order by phone, please call our customer service number below:

Note: Decal Junky does not accept custom decal orders by phone, for custom decal information please see our Custom Decals Information page.

662-327-8916 
Monday - Friday 9:00 AM - 5:00 PM (CST)

DECAL APPLICATION INSTRUCTIONS

1. Clean the area where the decals will be applied with a soft cloth dampened with alcohol. This will remove any wax, oil or dust particles that will prevent the decal from sticking. After wiping the area with alcohol it is best to wipe the surface with a cloth dampened with clean water and let dry.

2. Carefully peel the tape and decal away from the paper backing. Hold the decal in position and stick the top or one side holding the other side up away from the surface. Rub the entire area beginning at the top or side that is on the surface and rub firmly from one side to the other using your fingertips or the sharp edge of a credit card. We also offer for sale a great little decal application and removal tool. The decals have a pressure sensitive adhesive the harder you rub the harder it sticks.

3. Remove the application tape by pulling gently in a downward position. If a part of the decal starts to come up away from the surface rub it back down while the tape is still on, then proceed to remove the tape.

Note: The decals will not adhere to a surface that has been waxed. Remove all wax and residue with a cloth dampened with rubbing alcohol or denatured alcohol before application. After the decals have been applied, the surface can be waxed over. The wax will not damage the decal, but will prevent it from sticking.

By default the decals are cut to be applied to the outside. If you want the decals to be cut to be applied to the inside please include that information when you place the order. Toward the end of the order process you are presented with a box for special instructions, please type in the box that you want the decals reverse cut to be applied to the inside. We also welcome any size or design preferences that you may have.

If you get air bubbles in the decal take a pin or needle and puncture the bubble to release the air.

 

LARGE DECALS APPLICATION

 

For large decal application, hold the decal in position and stick the top or one side in place. Then using the sharp edge of a credit card working your way from top to bottom with firm pressure to prevent any air bubbles. To apply extra large decals we recommend getting someone to hold the decal in position while the other person rubs it in place. If you are uncomfortable with the process you may consider professional installation at your local sign shop.

Decals Color Chart

White	Black	Red	Blue
Yellow	Silver	Gold	Pink
Brown	Orange	Purple	Etched Glass