Return Policy

We want you to be happy with your decal purchase and will work with you any way that we can to make that happen. If for some reason you are not happy with your decal order please return the decal to us for exchange or refund within 30 days of the shipping date. A refund will be issued for the decal minus the shipping amount and 10% to cover the cost of processing the order. Refunds are issued to the credit card that was used when the order was placed.

It is the customer’s responsibility to cover the cost of the return shipping. We recommend that you mail the order back to us using the United States Postal Service with tracking.

If the decals contain an error and it was the fault of Decal Junky the decals will be replaced at no charge to the customer. We will remake the decal with the corrections and get them in the mail as soon as possible. We keep our cut files in the system for two weeks and during this time we can access the file and make the necessary changes or corrections and get the replacement in the mail without delay.

The decal that contains the error doesn't have to be returned to us. We can accept a photograph by email to assess the error and make the necessary corrections. This will help keep costs down and expedite getting it corrected and mailed out to you without delay. We try our absolute best to get the corrections made and the replacement decals mailed out as quickly as possible.

If the decal contains an error that was beyond our control such as a misspelled word, a wrong date or other information it is the customer's responsibility to cover the cost of the return shipping of the replacement. Please proof the information when it is typed in the text option boxes during the order process and again review it on the order receipt that you receive in your email. If you catch an error on your receipt, send us an email with your order number along with the needed corrections. The notes in your email will be added to your order and the corrections will be made before the order ships. We are unable to make any changes to an order that has been placed but we can add notes to the order and make the requested changes.

All items must be returned in the original condition to receive a refund or exchange. To return the decals please include a copy of the shipping invoice along with a note explaining why you are returning the decals.

Bulk Order Decals Return Policy:

Decal Junky does not accept returns on bulk orders of 12 or more decals unless there is a mistake on our part. If we made the mistake the decals will be replaced at no cost to the customer. If the decals contain an error on the customer’s part we will work with you to get the error corrected.

Mail the returns to the address below:

Custom Signs Decal Junky
96 Stonewall Cv
Columbus, MS 39705

You may also give us a call if you have any questions during our regular customer service hours Monday - Friday 9 a.m to 5 p.m. CST at 662-327-8916 or drop us an email at [email protected] anytime.

We take customer service very seriously and will always work with you to get any errors or mistakes corrected. We want you to be happy with your decal purchase and try to make it as easy as possible to get these things taken care of in a timely manner. We understand that things happen and no two situations are the same. We appreciate your business and want you to feel comfortable doing business with us.